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Novara Support

Official support for Novara v3.4.1 — Premium Shopify Online Store 2.0 theme

Contact

Documentation

Installation guides, section references, FAQ, and changelog for Novara.

View documentation →

Before contacting support

  1. Check the FAQ in our documentation
  2. Search the theme documentation
  3. Duplicate the theme and test on the duplicate
  4. Disable recently installed apps to rule out conflicts
Read FAQ →

Submit a Support Request

Include your store URL, theme version, and a clear description of the issue.

Please attach screenshots in your email if possible. Screen recordings help us resolve issues faster.

What we support

  • Theme installation and setup
  • Theme editor configuration
  • Bugs in theme code
  • Guidance on sections, blocks, and settings

What we don't support

  • Third-party app integration (contact the app developer)
  • Custom development beyond theme scope
  • Shopify platform billing or checkout issues (contact Shopify Support)