Complaint Management System

Welcome to the official documentation for the Complaint Management System — track customer complaints, attach evidence images, run resolution workflows, and control team access with role-based permissions.

Built with Next.js 14, Supabase (PostgreSQL), and Tailwind CSS.

Live demo

A hosted Demo Mode is available on the project page after deploy. Until then, run Demo Mode locally from demo-mode/ (see demo-mode/README.md).

Demo logins appear as account cards on the Demo Mode login screen.

Documentation index

Setup & reference

• 00 — Getting Started
• 09 — Roles & Permissions
• 10 — Technical Reference
• App Version Details
• Changelog

Pages (each page = its own file + screenshots)

• 01 — Login — /login
• 02 — Dashboard — /
• 03 — Complaints — /complaints
• 04 — Complaint Print — /complaints/[id]/print
• 05 — Resolution Workflow — /resolution-workflow
• 06 — Profile — /profile
• 07 — Users and Access — /settings/users-access
• 08 — Complaint Type — /settings/complaint-type

Screenshots live in images/.

App map

Login (/login)
    │
    ▼
Dashboard (/)
    ├── Complaints (/complaints)
    │       └── Print (/complaints/[id]/print)
    ├── Resolution Workflow (/resolution-workflow)
    └── Settings
            ├── Profile (/profile)
            ├── Users and Access (/settings/users-access)  [Admin]
            └── Complaint Type (/settings/complaint-type)