Complaint Print

Version: 1.0.1


Route	`/complaints/[id]/print`
Access	Users with View on Complaints
Permission key	`complaints`
Sidebar	Hidden

Purpose

Printable / PDF-ready summary of one complaint: branding, details, tracking, note, images, and resolution workflows.

Screenshot — print preview

Toolbar (Print / Close) above the printable document with business header and complaint sections.

Layout — regions

Region	Contents
Toolbar	Label Complaint print preview · Print · Close
Document header	Business logo + business name · Complaint ID · customer · date · badges
Body sections	Complaint Details · Tracking · Note · Images · Resolution Workflow
Footer	Printed on {timestamp}

Browser tab title: Print {Complaint ID}.

Sub-details — toolbar

Control	Action
Print	Opens the browser print dialog (choose printer or Save as PDF)
Close	Closes the tab/window

Steps — print to PDF / paper

Open this page from Complaints detail (Print icon).
Click Print.
Select printer or Save as PDF.
Confirm.
Click Close when done.

Sub-details — document header

Element	Source
Logo	Admin Business profile
Business name	Same
Eyebrow	Complaint ID
H1	Complaint ID value (e.g. `CMP-00001`)
Line under title	Customer name · formatted date
Badges	Priority · Status

Sub-details — Complaint Details section

Heading: Complaint Details

Label	Content
Date	Complaint date
Customer Name	Customer
Order ID#	Order reference
Complaint Type	Type name
Priority	Priority value
Status	Status value

Sub-details — Tracking section

Heading: Tracking

Label	Content
Old Tracking ID	Original shipment tracking
New Order ID	From resolution (if any)
New Tracking ID	From resolution (if any)

Sub-details — Note section

Heading: Note

Full note text, or empty if none.

Sub-details — Images section

Heading: Images

Embedded evidence images, or empty if none were uploaded.

Sub-details — Resolution Workflow section

Heading: Resolution Workflow

State	Display
None	`No resolution workflow yet.`
One or more	Workflow 1, Workflow 2, …

Per workflow fields:

Label	Content
Resolution Type	e.g. Item Replace
Refund Amount	Shown for Full Refund; otherwise —
Priority Override
Status
New Order ID
New Tracking ID
Agent Note

How to open this page (from Complaints)

Detail modal (Print icon is in the header):

Complaints list:

Steps

Go to Complaints.
Click a Complaint ID.
In the detail header, click the Print icon (aria: Print complaint details).
A new tab opens at /complaints/{uuid}/print.

Errors & loading

Situation	Message
Loading	`Loading print details…`
No permission	`You do not have access to print complaint details.`
Missing ID / not found	`Complaint not found.`